FAQ

LFOUR37 — Frequently Asked Questions (FAQ)
 

🧾 General Information

Q1. What is LFOUR37?
LFOUR37 is a premium streetwear brand under Yadevi Lifestyle Pvt. Ltd., offering minimal, high-quality essentials and custom printing services. We focus on refined fits, durable fabrics, and a clean aesthetic.

Q2. Where is LFOUR37 based?
We operate from Jamnagar, Gujarat, India.

Q3. What products do you offer?
We offer premium T-shirts, oversized fits, and custom-printed apparel for individuals, creators, and businesses.

🛍️ Orders & Payments

Q4. How can I place an order?
You can place orders directly through our website or WhatsApp chat. Select your product, choose size and colour, and proceed to checkout.

Q5. What payment methods are accepted?
We accept all major online payment methods including UPI, debit/credit cards, and net banking. Cash on Delivery (COD) is available for select locations.

Q6. Can I cancel my order?
Orders can be cancelled before shipment only. Once shipped, cancellation is not possible.

📦 Shipping & Delivery

Q7. How long does delivery take?
Standard delivery takes 5–7 business days depending on your location.

Q8. Do you offer international shipping?
Currently, we ship only within India.

Q9. How can I track my order?
You can track your order using the tracking link sent via email or WhatsApp after dispatch.

🔁 Returns & Exchanges

Q10. What is your return policy?
Returns are accepted within 7 days of delivery for unused, unwashed items with original tags and packaging.

Q11. Which items are non-returnable?
Customized or personalized products, sale items, and used or damaged items are not eligible for return.

Q12. How do I request a return or exchange?
Contact us via WhatsApp or email at support@lfour37.com within 7 days of delivery. Include your order ID and reason for return.

Q13. How are refunds processed?
Refunds are initiated within 5–7 business days after quality check. Online payments are refunded to the original method; COD orders are refunded via bank transfer or store credit.

🎨 Custom Printing & Virtual Try-On

Q14. What is the Virtual Try-On feature?
Our Virtual Try-On allows you to preview how a product fits before purchase. Uploaded images are processed securely and automatically deleted from our servers within 72 hours.

Q15. Can I upload my own design for printing?
Yes, you can upload your artwork or logo for custom printing. Your designs remain your intellectual property.

Q16. What file formats are accepted for custom printing?
We accept PNG, JPEG, and PDF formats.

🔒 Privacy & Security

Q17. Is my data safe with LFOUR37?
Yes. We use SSL encryption and secure servers to protect your data. We never sell or share your information with third parties.

Q18. How long are Virtual Try-On images stored?
All VTO images are automatically deleted from our servers within 72 hours of upload.

Q19. Where can I read your Privacy Policy?
You can view our full Privacy Policy on our website under the Legal section.

⚖️ Legal & Support

Q20. What is the governing law for LFOUR37 policies?
All policies are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in Jamnagar, Gujarat, India.

Q21. How can I contact support?
Email: support@lfour37.com
WhatsApp: Available on our website chat button.

LFOUR37 — Designed with Discipline, Crafted with Intention.