Return & Refund Policy
1. Return Window
Customers may request a return within 7 days of delivery.
2. Eligible Items
Returns are accepted only if the item is:
- Unused and unwashed
- Original tags attached
- In original packaging
3. Non‑Returnable Items
The following items cannot be returned or exchanged:
- Products purchased during special sales or promotional events
- Customized or personalized items
- Items that have been used, washed, or damaged after delivery
4. Exchange Policy
We offer complimentary size exchange for eligible items within 7 days of delivery, subject to product availability.
5. Refund Method
Refunds are processed within 5–7 business days after the returned product passes quality check.
6. Refund Mode
- Online payment: Refund to original payment method
- COD orders: Refund via bank transfer or store credit
7. Return Shipping
- Defective or incorrect item: Return shipping covered by LFOUR37
- Size or preference exchange: Return shipping arranged by the customer
8. Damaged Product Claim
If you receive a damaged or incorrect product:
- Contact us via your order history page, email (support@lfour37.com), or WhatsApp within 48 hours of delivery
- Provide clear photos of the issue
- Our team will arrange a priority replacement or full refund
9. Cancellation Policy
Orders can be cancelled before shipment only.
10. Contact Support
For assistance with returns or exchanges:
📧 Email: support@lfour37.com
📱 WhatsApp: Available via our website chat
We are committed to resolving every request promptly.
⚖️ Governing Law & Jurisdiction
This Return & Refund Policy is governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in Jamnagar, Gujarat.